TERMS AND CONDITIONS

General information about our website and reservation

By using our website, you fully accept these terms of our rental. We are completing a reservation with driveline rentals.gr means that you, the tenant, have agreed to and got all our site's terms; therefore, all information must be read and understood thoroughly.

We have the right to modify these terms at any time. Our company is committed to securing the information you provide while making a reservation.

While making a reservation, your personal information is required for the reservation process (name, surname, telephone number, e-mail, home address, country of origin, postal code and date of birth). Submitting the reservation allows you to use this information to complete your booking.

The customer commits not to allow anyone to drive the vehicle beyond those appearing as drivers in the signed rental agreement. In any other case, he will be liable for any damage to the car or third parties.

The rental day is calculated on a 24-hour basis, with a grace period of 1 hour after the declared time of return or receipt of the car. In the event of a delayed return of more than 1 hour, another rental day is charged. Depending on availability, the company reserves the right to replace the original booking with another one similar to or of a better class.

Bank Account

EUROBANK S.A.
Name of Recipient: EUSTRATIOU SOFIA - EUSTRATIOU ARTEMISIA
IBAN: GR3302601350000540201631783
BIC / Swift: ERBKGRAAXXX

RENTAL CONDITIONS

Driver Age

The standard rental age is between 24 and 65 years. For drivers aged 21 to 24, as well as those between 65 and 75, please contact us before completing your reservation.

Driver's Licence

The driver must hold a licence for at least one year. His driving licence must be either Greek, European (for EU countries), or international (for non-EU countries).

Fines & Violations

Administrative sanctions resulting from traffic violations committed during the rental period of the car are entirely borne by the tenant, and the company must be informed immediately.

Fuel

You are responsible for fuel costs and must return the car with the same fuel level as when the rental started. We apply a €25 surcharge if you return the vehicle with less fuel than when you picked it up.

Minimum Rent

The minimum rental is a one-day rental.

Key lost

In case of a loss or damage to a key, the tenant must immediately inform drivelinerentals.gr to get a spare key. The customer pays the cost.

Receipt / Return

Delivery and return of vehicles occur at Chania airport, Souda port, or any place after agreement with the company.

Cancellation

Refunds can be made in case of cancellation of the reservation within 14 days before the reservation. No refund will be made if the vehicle is returned earlier than the scheduled date and time.

USE OF THE VEHICLE BY THE TENANT

The customer expressly agrees to the following:

Animals or pets are not allowed inside our cars. The only way to be allowed is to use special boxes, such as those used in aeroplanes.
Smoking is prohibited in all our cars.
Transportation outside of Crete is not allowed
Keep the vehicle in good condition
Respect the Traffic Code
Do not violate traffic lights or the STOP signal
Respect the speed limits
Do not drive off-road or on a dirt road (e.g. Balos Beach)
Do not drive under the influence of alcohol or any other substances
Do not use the vehicle to tow another vehicle
Do not perform activities to sublet the vehicle
Do not use the vehicle to participate in competitions or sports, either formal or informal
Lock the car properly in a suitable, appropriate and safe place when not in use
Do not provide as collateral, pledge, sell, lease, assign, mortgage, lend, or even change or convert any vehicle part.
Stop the car immediately in case of the slightest external or internal indication of a technical weakness.

INSURANCE POLICY

Collision Damage Waiver (CDW)

All vehicles include a standard Collision Damage Waiver (CDW), which covers damage to the exterior of the vehicle and glass breakage (windscreen). This policy protects renters against fire, theft, and third-party claims for death, injury, or property damage.

Important: The CDW does not cover mechanical parts, the underbody, the interior, or the wheels/tyres.

In the event of damage or an accident under the CDW, the renter is responsible for the following excess amounts:

Group A: €600.00
Group B: €700.00
Group C: €900.00
SUV Models: €1,200.00

Full Damage Waiver (FDW)

Renters may choose to upgrade to a Full Damage Waiver (FDW) at the start of the rental period for comprehensive protection. By selecting the FDW, the liability (excess) for all vehicle categories is minimised to €300.00.

Daily Rates for FDW:

Group A: €8.00 per day
Group B & C: €10.00 per day
SUV Models: €12.00 per day

Insurance does not cover damage to the car's tyres, interior parts, or underneath.

Exclusions to Insurance Coverage

Specific Areas: Damage to the car's interior, mechanical parts, wheels/tyres, or the underbody.
Negligence: Failure to park and lock the car securely or illegal parking.
Off-road Driving: Damage resulting from driving on roads unsuitable for the vehicle.
Substance Abuse: Accidents caused while the driver is under the influence of alcohol or drugs.
Unauthorised Drivers: Use of the vehicle by individuals not listed in the rental agreement.
Traffic Violations: Failure to adhere to Greek traffic regulations.

Accident – Renter’s Obligations

In case of an accident, the renter must immediately stop the vehicle and contact our company.

If another vehicle is involved, it is mandatory to record its license plate number and report the incident to the Traffic Police.

If these actions are not carried out, the renter will be fully responsible for all damages, regardless of the type of insurance chosen, and will also be charged for the days the vehicle remains in the repair shop.